Matrix Logic ComNet Ltd  

True Systems Integrators

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"Supplying All Your Business Computer & Networking Requirements Since 1987"

 

Services

Help Desk

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Many customers have neither the time, nor the inclination to run their own IT department.

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We offer a full remote helpdesk service, which can be tailored from individual desktop application support right through to complete network monitoring and trouble shooting.

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We also offer a daily systems check to ensure that routine processes are operating correctly and to identify potential issues before they become crises.

 

Hardware Maintenance

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We provide a comprehensive hardware maintenance service, with levels of support tailored to suit individual sites.

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Next day hardware maintenance for a PC would cost as little as 8 per month to include all parts, labour and travel to and from site.

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We also cover printers from 6 per month, servers from 14 per month, depending on specification and are happy to quote on network equipment and telephone switches.

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Please contact us for more details, a no obligation quotation or to arrange for a comprehensive site survey.

 

PC Hardware & Upgrade Service

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We can supply both new and refurbished computer systems and parts, including system components, printers, monitors, keyboards, mice, Microsoft Operating System and Office products and also offer a comprehensive PC upgrade service, for which we supply and install a new up to date business specification ML ComNet fully warranted system base unit at a fixed price of 650.00 + VAT.

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As part of this service we will deliver and set up the new unit, transfer user documents from your existing system, set up and import email, install and configure application software (providing properly licensed source media is available at the time of installation) and load printer drivers.

 

Server Supply, Upgrade & Support

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Over the years, we have seen many clients grow from single PC systems, via peer-to-peer, to full server based systems. We supply and support a full range of servers, ranging from Microsoft Small Business Servers right up to distributed file, print, email and terminal servers with Active Directory structures across Wide Area Networks.

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We offer a regular systems check from as little as 50.00 + VAT per month to ensure that routine server processes are operating correctly and to identify potential issues before they become crises. In the case of a Microsoft Small Business Server, we would check the SBS dashboard, the server backups (tape, and external HDD), the Anti-Virus Console, and clear the Event logs periodically. We would also carry out any required Windows Updates on the server and deploy required updates to desktops. We would then advise the customer of any issues discovered during these checks, so that they can decide whether or not they want us to take further action. Whilst this service is in no way a guarantee against server problems, it is a valuable step towards avoiding them. As a condition of this service we do require that the customer provide a suitable removable hard drive so that we can correctly configure Microsoft backup, as this will enable us to restore the Server Operating System in the event of a hardware failure much faster and thus reduce down time. This drive can be obtained by the customer, or we can supply a suitable (500GB) USB external drive for around 60 + VAT*. We recommend the continued use of a suitable magnetic tape or RDX type daily backup and storage of customer data.

*Price may vary depending on availability of products at time of supply

 

Network Installation & Cabling

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The weak point of many systems is often the most basic component, the network itself.

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ML ComNet can provide a full networking service, from initial network design through to the physical installation of CAT5e, CAT6, fibre-optic and wireless infrastructures, utilising quality cabling components from Excel.

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We also specialise in the provision of Virtual Private Networks, linking multiple remote sites into a single, coherent environment.

 

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